AI & Digital Literacy

Why this program

AI is now part of everyday work, whether or not organizations have planned for it.

Employees at every level already meet AI in the tools they use: email, documents, search, chat assistants, and business systems that increasingly suggest, summarize, and decide. Yet many are unsure what AI actually does, when it can be trusted, and how to use it without putting data, quality, or reputation at risk. This two-day, highly practical program builds the shared foundation every workforce now needs: a clear understanding of AI and the digital skills to use it confidently, safely, and well.

Participants learn how generative AI works in plain language, why it gets things wrong, and how to check its outputs. They practise the digital skills that make AI useful: finding and evaluating information, working with data, collaborating in digital workspaces, and writing clear prompts. Throughout, the focus is on judgment: knowing when AI helps, when it misleads, and when a human must decide.

It also covers the essentials of responsible use: protecting confidential and personal data, recognizing bias, misinformation, and deepfakes, and following the organization’s AI policies.

The program culminates in a hands-on capstone where each participant builds a simple, working AI-assisted workflow for a task from their own role, using no-code tools, and leaves with a personal AI and digital skills plan.